Corporate Outsourcing

nanoDesk technologies provides corporate help desk outsourcing services to businesses which span a variety of industries in the United States and globally. Each organization is unique, and the scope of responsibilities will vary; however, in most of our client engagements, the help desk function is central to IT and we deliver services associated with many of the integrated processes.

Home Building Sector

We utilize a project-oriented approach to providing support so that our analysts know our clients, their operating environments and their customers. With unique partner relationships in this business sector, we have accepted the challenge to provide effective solutions, even under adverse conditions at times such as the growing pains of expansion, economic hardships and cutbacks, mergers and acquisitions and relocations to India-based service models.

Some of the nanoDesk help desk teams we are most proud of, have included:



After Hours Support Programs

Today's IT landscape demands that organizations make 24x365 technical support assistance available to internal and/or external customers. We see this requirement heightened in the business area of software development companies. These clients provide sophisticated products and services to a sophisticated market, globally. Much of the strategic energy within the organizational structure is centered on the development, quality and timely delivery of products and services--this is particularly true during difficult economic times. It makes perfect sense to consider an outsourcing partner such as nanoDesk technologies for after hours coverage.




Wireless Internet Solutions

During the course of the last five years, nanoDesk has teamed with multiple partners in order to provide a comprehensive Internet solution to hotels, executive dwellings, student housing, marinas and RV parks. Client properties are actively getting on board to offer guests, visitors, and customers our help desk technical support service as an included amentity.

We enjoy these associations with small to medium-sized businesses. They have a strong foothold in their communities and are an integral part of our United States economy. Our scope includes the design engineering, consulting, acquisition, installation and maintenance of the network infrasture required for an Internet solution.

It is not unusual for these businesses to request additional services as well, such as web hosting, email messaging, network installation and remote management, and security monitoring in addition to the initial requirement for Internet access. We recognize this and have included these ancillary services to the Wireless Internet Solutions model. Our success in this area of our business is Coast to Coast:

 






Security Cameras and Monitoring

Internet access technologies have advanced greatly in the last couple of years and many businesses are taking advantage of this change through the purchase of hardware that includes audio, video and monitoring capabilities. We will design and install a custom monitoring solution for you--one that fits a wide range of applications. Video and audio surveillance, combined with recording solutions for both indoor and outdoor installation for environments such as:

•	Storefront and Cashier Security Monitoring
•	Asset and Inventory Control
•	Remote Employee Supervision
•	Marinas and RV Parks and Campgrounds
•	Hotel Lobbies, Public Areas and Hallways

nanoTools Documentation Services

nanoDesk technologies is well known internationally for our accomplishments in the area of process development. Since our founding in 1997, we have produced numerous materials related to the help desk function across a wide spectrum of media formats for internal use, clients, help desk trade shows, and magazine publication. Some of our earliest and most comprehensive work was done for the United States Army and included a cross between technical specifications, help desk integrated software development diagrams, end user training materials and help desk procedural guidebooks.

Today, we deliver or host a fully featured, functional help desk software and documentation package to run an effective help desk whether your preference is to maintain the service in house or let us handle it for you.



If you would like more information regarding our background, experience and service area of concentration, please Contact Us.