Consulting Services

We offer online consulting by objective, highly qualified help desk experts. Our consultants incorporate structured methodologies and nanoDesk KnowledgePrints to quickly advance the efforts in establishing and maximizing the help desk's potential. Key areas of concentration include, but are not limited to:

• Strategies - identify and acclimate company values, business objectives, critical success factors, and cost containment parameters
• Team development - evaluate and improve help desk skill mix (breadth / depth), level or tier structure, staffing analysis, productivity stimuli, skill crossing, cost effective team educational programs and customer service measurement
• Business processes - assess and improve service delivery methods, refine service level agreements, assess cross-team workflow, knowledgebase development, change management practices and more
• Technology design, implementation and integration - analyze the application of specific technologies within the operational environment, with considerations given to business requirements and strategic direction

Many of the fundamental, industry accepted business processes have been pre-packaged in the form of KnowledgePrints and are available from the nanoDesk library. Our methods to deliver "consulting in a box" to you online can be a very effective and cost friendly way to jump start your help desk operational make over.

For information regarding our consulting services or to request a proposal, please Contact Us.