How can I minimize turnover at the help desk?

Even though the hiring process is the first phase of staffing and may be considered the most important, employee retention is just as important because of the investment needed to retain skilled professionals.

What are potential employees looking for?

• Variety--more responsibility than just answering the telephone during a full work cycle
• Sufficient staffing levels
• Shared team leadership
• A career path that includes goals and measures
• Continual learning opportunities
• A state-of-the-art technologies workplace
• Appropriate compensation
• Flexible work schedule or teleworking options
• Casual business dress code and atmosphere