nanoDesk technologies is the preferred source for comprehensive
help desk products and services. We serve the business community
in a variety of ways by offering:

(1) Corporate Help Desk Outsourcing
(2) After Hours Support Programs
(3) Wireless Internet Solutions for a Variety of Industries
(4) Security Cameras and Monitoring
(5) nanoTools and Documentation Services


A help desk reveals its total net worth based upon diverse, hidden intangible benefits that are difficult to measure, but can be realized. Intangibles are tied to business continuity associated with customer commitment, business influx, employee / customer retention, and operational flexibility. Value is primarily measured in customer satisfaction and can be quantified in productivity gains and efficiense such as:

. Increased sales to repeat customers as a result of providing quick, efficient customer service

. Increased sales to new customers as a result of information dissemination and up-selling of products and services

. Changes in product design as a result of input of new ideas from the desk channeled in through customers

. Reduction of internal stress factors derived from customer feedback that converts to improved operational processes

. Minimize customer productivity interruptions by allowing the help desk staff to handle the technical issues



Most businesses need a help desk of some magnitude. The size and characteristics of a help desk are determined by measuring the level of customer service demands and complaints. Ask yourself these questions:

1. What impact does customer service have on the health and financial success of the organization?

2. If you had a help desk, would the services they provide increase the effectiveness of your business?

3. If you had a help desk, would it improve your customer's perception of your products and/or services?


"nanoDesk has proven itself through its contribution to outstanding results that have been noted by senior management as significant operational improvements in many areas of my organization. Key areas of focus are increased customer confidence and satisfaction of my technical support and services, increased team efficiency and improved employee morale based on new tools, processes and procedures implemented at the Technical Support Center."

Pulte Homes